Terms of Business
Delivery Terms
The items offered for sale are mostly in stock, so we are able to ship your order promptly after payment.
Guarantee
We supply only new products in original quality. Guarantees are valid for 2 years. There is no guarantee for consumable items.
Prices
Postal charges will be calculated separately. All prices and additional charges will be calculated according to the price list on the day of delivery, as shown on www.green-door.ch. Prices shown are valid unless a website database error results in an incorrect price.
Delivery
Deliveries will be made by Swiss Post. Purchases may be collected from our shop in Aesch or Basel (Vision of Hemp).
Shipping Costs
Shipping costs will be calculated according to current Swiss Post rates.
Payment Options
Goods must be paid for in advance. Payments are to be made to our bank account in Switzerland as specified. Payment options are:
• bank transfer
• Swiss Post Giro (Einzahlungschein)
• PayPal
Part Deliveries
Unless otherwise specified in the email order confirmation, we reserve the right to make part deliveries. If initially only part of an order can be executed, the remainder will be shipped free of charge.
Refusal of Delivery
If delivery of our goods is refused without due cause, we will charge you for any costs incurred. Our right to fulfilment of contract of sale is not affected.
Complaints
Exchange of goods is only possible if we have executed your order incorrectly or if the product is defective. Goods returned must be accompanied by a copy of the delivery form or payment advice, as otherwise your complaint cannot be considered. If goods are damaged in transit you must notify us within 48 hours, or your right to free replacement lapses.
Warranty
1. the customer must inspect the goods on delivery and report any defects to Greendoor as soon as possible, at the latest within 8 days.
2. if the goods are defective you are entitled to restitution. If this restitution should twice prove unsatisfactory, you are entitled to a price reduction or refund.
Liability Exclusions
1. we are not liable for packing errors.
2. we are only liable for gross negligence and intent.
Basel, March 1st, 2020